Returns & Refunds Policy
At GLADD ActiveWear, we are committed to providing you with high-quality activewear designed to support your active lifestyle and boost your confidence. We believe in the effectiveness of our products and recommend that you try them for a minimum of 14 days before considering a return. If for any reason you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at **care@gladdactivewear.com**.
Cancellation Policy:
If you need to make changes or cancel your order, please notify us within 24 hours of placing the order. After this period, your order will likely be in the processing phase, and we may not be able to accommodate any changes. If your cancellation request is made within the 24-hour window, we will process your refund within 7 business days.
60-Day Money Back Guarantee:
We are confident in the quality of our products and encourage you to try them for at least 14 days to experience the full benefits of GLADD ActiveWear. If after 14 days you are still unsatisfied, you can return the items within 60 days under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our customer support team via the form on our **Contact Us** page or email us directly at **care@gladdactivewear.com**. To expedite your return, kindly provide your order number or the name and email address used when placing the order.
Damaged Items:
We take care to package our products securely to prevent damage during shipping. A product is considered damaged if it arrives with a defect or is physically broken. Damaged packaging (such as a dented box) where the product remains in good condition is not considered damage.
If your item arrives damaged, please contact us within 72 hours of delivery by emailing **care@gladdactivewear.com** and include clear photos of the damage. If eligible, we will offer a replacement at no cost. Items damaged through regular wear and tear, misuse, or normal use are not eligible for a refund or replacement.
Shipping and Delivery:
While we aim to deliver your order promptly, we are not responsible for shipping delays caused by couriers, customs, or other factors beyond our control. If you encounter delivery issues, please contact the courier directly. GLADD ActiveWear is not liable for lost, stolen, or delayed packages once they have been dispatched.
Incorrect Shipping Address:
It is the customer's responsibility to provide the correct shipping address at checkout. If an incorrect address is provided and not corrected within 24 hours of order placement, we cannot guarantee a refund or replacement.
Changes to Our Returns & Refunds Policy:
GLADD ActiveWear reserves the right to modify this Returns & Refunds Policy at any time. It is the customer's responsibility to review the most up-to-date version before making a purchase. By purchasing and continuing to use GLADD ActiveWear products, customers agree to the terms outlined in this policy.
If you have any questions or concerns, please contact us at **care@gladdactivewear.com**.