Shipping Policy

Order Processing Times:
Please allow for 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is currently in transit to your chosen address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:
The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. This varies based on several factors, the most important being your location. Below are the estimated delivery times based on your country of residence:

🌍 **Global Shipping**: 7-14 business days
🇺🇸 **United States**: 5-10 business days
🇪🇺 **Europe**: 5-10 business days
🌏 **Asia-Pacific**: 10-20 business days

Please note that during peak seasons and holidays, shipping carriers may experience delays that are beyond our control. If your package is being shipped internationally, unexpected customs delays may occur, which could extend the overall delivery timeframe.

Order Changes and Accurate Shipping Details:
It is the customer's responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping information may cause delayed processing or cancellation of your order. For any address-related issues, our support team will send an email within 3 business days to verify your shipping details. If no response is received within this timeframe, we reserve the right to cancel your order.

If you realize there is an error in your shipping details, please contact us at **care@gladdactivewear.com** within 24 hours of placing your order. We will make every effort to accommodate changes, but we cannot guarantee them after this period.

Delayed Delivery:
At GLADD ActiveWear, we understand the importance of timely delivery and strive to ship all orders as quickly as possible. However, external factors such as courier delays due to severe weather or transportation issues may occur. Should this happen, we will work with the courier to resolve the issue and ensure prompt delivery.

Other circumstances such as product availability, address verification problems, or payment processing delays may also cause delays. We will notify you promptly if any of these issues arise.

Please note that GLADD ActiveWear is not liable for delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. We will do our best to keep you updated on the status of your order and offer any assistance needed to resolve issues.

Lost or Stolen Packages:
If your package is lost or stolen, please contact us at **care@gladdactivewear.com**, and we will assist you. We also recommend reaching out to the courier directly to file a claim. Most courier services have a process for lost or stolen packages, and they may require additional details from you to complete the claim.

While GLADD ActiveWear is not responsible for lost or stolen packages during transit, we will do our best to help you resolve the situation. Depending on the circumstances, we may offer a replacement if the package is not found or delivered.

Shipping Policy Changes:
GLADD ActiveWear reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase.

By purchasing from GLADD ActiveWear, you accept the terms of this Shipping Policy, including any future modifications. We encourage you to review this policy periodically to stay informed about any changes that may impact your order.

For any questions or concerns regarding our Shipping Policy, feel free to reach out to us at **care@gladdactivewear.com**.